need what the store is offering. Every person of age is a possible customer. This large potential customer base is what will make a new hardware store quickly grow and in the right location become profitable. . As with all retail stores location is important. Name recognition is also very helpful which is why the two co-ops have so many members. Customers will come to a store with a familiar name.
Friendly, helpful and knowledgeable staff is critical if you want to stand out from the box stores. Their pricing will be competitive to yours, so you have to beat them by having better help. If you try to compete on price alone, you will be fighting a losing battle. Store hours are also important in this business. Early openings are almost a necessity of the business. People like to get up and get started on projects.
Bill Henthorn formerly was principal broker and owner of a resort / commercial real estate brokerage in Honolulu which specialized in representing sellers in transactions up to MM.He currently serves as the marketing director of http://www.acquireo.com
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